Investigating response, data sending, and completion rates of a smartphone-based travel survey conducted in Kabul, Afghanistan

Abstract This study concentrates on the response, data sending, and survey completion rates of a smartphone-based travel survey in a developing country. A smartphone-based survey reinforced by a web-based survey was conducted in 2015 in Kabul, Afghanistan. The aims of this study are: 1) to explore the effects of age and gender on the response rate of the smartphone-based travel survey, and 2) to examine how gender, age, smartphone ownership history, and occupation influence the data sending and completion rates of the smartphone-based travel survey. The results show that gender had no effects on the response rate, while age had a significant impact. In addition, gender had effect on data sending rate, and the respondents who owned smartphones for longer time were more likely to complete the survey successfully. Furthermore, the survey withdraw rate of respondents was higher on weekends in comparison to weekdays.