NETHELP user friendly interface

The authors describe the interface for the NETHELP system, an advisory expert system used as an aid in diagnosing end user problems in the network control center at Federal Express. Extra effort has been expended in developing a user-friendly interface for the NETHELP diagnostic expert system so that acceptance will be enhanced. The features of this interface go beyond just support for the expert system and include a major hypertext display function. Special care has been taken to ensure that the expert system and all other functions performed are done so in a nonmodal fashion, so that while running NETHELP the analyst has access to all menu choices and, more specifically to other Macintosh applications. >