Patient satisfaction is an important tool to measure the quality of care provided to the TB patients-A Case study in Sri Lanka

It is shown that a higher level of patient satisfaction could enhance the compliance of patients to treatment, which could lead to positive outcomes of the disease itself. The study was carried out among 25patients, giving a response rate of 85%. The mean age of respondents was 43 years. The majority consisted of females, 72.7%). More than half of the patients agreed that the OPD could be easily located (63.2%) and was clean (50.7%). However, only a smaller proportion agreed that the seating facilities were adequate 33.1%) and that the seating was comfortable Patient satisfaction is an important tool to measure the quality of care provided to the patient. In this study, patient satisfaction was assessed in relation to OPD services under five domains as well as individual aspects within each domain. Most of the patients showed satisfaction based on their experience related to physical facilities, pharmacy services and consultation services in the OPD while it was poor for registration and waiting time particularly for obtaining medicine and consultation (44.6%).