Enhancing service delivery through community monitoring : lessons from the field

The Non-State Actors Component (NSAC) of the Demand for Good Governance project aimed to improve accountability, transparency and responsiveness in service delivery and other administrative functions by supporting the implementation of social accountability tools and practices. This included efforts to introduce community monitoring of local services and resource allocation. Drawing on consolidated results and experiences where the community scorecard was implemented, this Learning Note highlights the strong achievements of community scorecards in the context of Cambodia, sets out how accountability and delivery of services were strengthened, and reminds us of the challenges and limitations of these activities.