EVALUATION OF PATIENT SATISFACTION WITH PRIMARY HEALTH CARE SERVICES IN PRINCE SULTAN MILITARY MEDICAL CITY, SAUDI ARABIA

Objective To evaluate patients' satisfaction with primary health care (PHC) services in Prince Sultan Military Medical City (PSMMC). Methods A cross sectional study design was used. Study participants were adult patients aged 16 years and more. The study was conducted in two primary health care clinics of PSMMC, namely Non-Commissioned Officers Health Center (NCOHC), and Officers Clinic Health Center (OCHC).Subjects were selected using systematic random sampling method. The data was collected by using a pre-tested, selfadministered questionnaire. The information sought included demographic data and questions to assess patients' satisfaction with primary health care services: receptionists, access, continuity of care, communication and enablement. Data was entered by using excel program, and analyses were performed using appropriate statistical tests. Results A total of 300 patients (96% response rate) completed the questionnaire from NCOHC, and OCHC. Mean age of the respondents was 32.2 years. 52 % of the respondents were male. 31.67 % were educated to the end of primary school, 41 % had completed their education at secondary school and 27.33 % had a third level