Development of expert system for bus services in Klang valley

Growing population could be one of the main factors which affect the daily increase in road movement . A developing country like Malaysia still requires transport system planning and development. In 2012, nearly 1.5 million daily and public transport trips in Klang Valley represented almost 30% of the daily main public transportation. Development of an expert system could identify problems on bus services and assist to encounter problems raised based on the expert system. Therefore, this study was aimed to develop an expert system for bus service in Klang Valley. In this study five major cities in west Klang Valley were selected, including Puchong, Petaling Jaya, Subang Jaya, Shah Alam and Klang. The Transit Capacity and Quality of Service Manual (TRCPM) was referred as studyguidelines . Three mainphases were involved in the expert system development by using MATLAB, which include analyzing job scope, management of information knowledge and development of prototype. System was named as BUS-QOS and could be used to identify the bus service quality level in specific locations and obtain suggestions from experts to improve the bus service quality of in that area. At the end of the study, validation, verification and evaluation processes should be done to check the output of system in terms of its operation and result. The result of BUS-QOS was verified based on system analysis and manual calculation. It showed that all designated attributes were almost 100% accurate. The output of the system was based on transportation engineering knowledge which could be easily used by users.