The road less traveled: staff-driven re-org

In early spring 2002 the technology support staff at Bucknell University set out on a staff-driven reorganization and work redesign. In addition to describing the processes we used to begin, plan, develop and implement our reorganization, we will focus on the characteristics of our unique collaborative work environment and organizational values that enable us to undertake projects such as this.Many believe that reorganizations have to happen from the top down. Our reorganization took place from the bottom up and it has made all the difference. Ownership, trust, empowerment, collaboration, service, leadership at all levels of the organization, and creativity - these words sum up our process and our outcomes. It has been an amazing adventure!