The aim of the article is to identify the kind of leadership in first-year students in the Degree of Sport and Exercise Sciences, who will become leaders of human team-groups. The sample is constitute by 112 students; 76 (67.9 %) are men and 36 (32.1 %) are women. The spanish version of Cuestionario de Liderazgo Multifactorial was provided to them. The results show a greatest idealized influence (attribution) with the average of 2.86, while the Laissez Faire behavior got 1.29 which can be categorize as merely symbolic. It determines that the sample students use preferably the transformational model, closely followed by the transactional one. The later fact will have an effect on the human team-groups they could lead, answering then, to the rising organizational contexts that mainly demand actions-qualities-attributes to be present in this model.
espanolEl concepto de fidelidad del cliente desde hace unos anos se viene considerando como uno de los principales objetivos de las empresas para acentuar su calidad y competitividad en el mercado. En el caso del golf, los gestores de estos equipamientos deportivos deben ser capaces de medir estos parametros y asi poder implementar estrategias para medir y aumentar la calidad del servicio prestado de cara a fidelizar al cliente. El objetivo del presente estudio de caso descriptivo es doble, por un lado, conocer la fidelidad de los clientes de un campo de golf y por otro, explorar hipotesis para posteriores investigaciones en el ambito de la gestion de los campos de golf. El estudio se llevo a cabo sobre el campo de golf municipal de Torre Pacheco (Murcia). Los datos se obtuvieron mediante la aplicacion de un cuestionario sobre las intenciones de comportamiento de los usuarios de los campos de golf. Los resultados confirmaron el grado de Fidelidad hacia el campo y permitieron contrastar dicha dimension con otros estudios para asi generar nuevas hipotesis en futuras investigaciones. EnglishThe concept of customer loyalty has been considered for many years one of the main objectives of private companies to emphasize their quality and competitiveness in the market. In the case of golf, the managers of these sports equipments should be able to measure these parameters and, in this way, they should be able to implement strategies to measure and increase the quality of the service provided in order to retain the loyalty of customers. This descriptive case study has two objectives. On the one hand, to know the loyalty of customers of a golf course and, on the other, to explore hypotheses for future research in the field of golf course management. The study was carried out on the municipal golf course of Torre Pacheco (Murcia). The data were obtained by applying a questionnaire about the behavior intentions of the users of the golf courses. The results confirmed the degree of loyalty to the course and allowed to contrast it with other parameters, in order to generate new hypotheses in future research.