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Annika Ravald

Hanken School of Economics

24

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2613

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Effects of Healthcare Service Provider’s Organizational Socialization and Support on Patients’ Well-Being

2020 Services Marketing Quarterly
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A Strategic Framework for Understanding and Managing Customer Experience Feedback

2019
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Making marketing decisions in turbulent business contexts

2018
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Network management in emergent high-tech business contexts : Critical capabilities and activities

2017 Industrial Marketing Management
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Managing relationship gaps: A practitioner perspective

2016 Journal of Business Research
- Fredrik Nordin
- Annika Ravald
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Making sense of service dynamics: the honeybee metaphor

2015 Journal of Services Marketing
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The Complexity of Value-Creating Networks : Multiplicity, Heterogeneity, and Contingency

2013
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Options for dealing with incompatible industrial service buyers

2013
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Extending Understanding of Customer Relationship Stability: The Concept of The Blind Spot in Service Research

2011
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Framing Value in Market Relationships

2010
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Citations (2)