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Mark M. Davis

Bentley University

39

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1557

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How Lean Six Sigma Principles Improve Hospital Performance

2018 The Quality Management Journal
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Introduction to the Special Section on Cocreating the Customer Service Experience with High Tech and High Touch

2017 Service Science archive
- Xin David Ding
- Mark M. Davis
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Designing Lean Processes with Improved Service Quality: An Application in Financial Services

2017 The Quality Management Journal
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Using Digital Service Inventories to Create Customer Value

2015 Service Science archive
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Three Jays Corporation, Spreadsheet for Students (Brief Case)

2014
- Paul W. Marshall
- Mark M. Davis
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Call for Papers—Service Science Special Issue: Co-Creating the Customer Service Experience with High Tech and High Touch

2014 Service science
- Mark M. Davis
- David Xin Ding
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Three Jays Corporation (Brief Case)

2014
- Paul W. Marshall
- Mark M. Davis
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Three Jays Corporation, Spreadsheet for Instructors (Brief Case)

2014
- Paul W. Marshall
- Mark M. Davis
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Challenges Facing Today’s Business Schools

2013
- Mark M. Davis
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From self-service to super-service: a resource mapping framework for co-creating value by shifting the boundary between provider and customer

2011 Information Systems and E-business Management
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Citations (49)