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Gianni Giacomelli
Gianni Giacomelli
Customer satisfaction
Social network
Mirroring
Telecommunications network
Computer science
8
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96
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Using a Supermind to Design a Supermind: A Case Study of University Researchers and Corporate Executives Co-Designing an Innovative Healthcare Concept
2020
Social Science Research Network
Robert Laubacher
Gianni Giacomelli
Kathleen Kennedy
David S. Kong
Annalyn Bachmann
Katharina Kramer
Paul Schlag
Thomas W. Malone
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The impact of virtual mirroring on customer satisfaction
2017
Journal of Business Research
Peter A. Gloor
Andrea Fronzetti Colladon
Gianni Giacomelli
Tejasvita Saran
Francesca Grippa
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Citations (42)
Using Virtual Mirroring to Enhance Organizational Performance
2015
Peter A. Gloor
Andrea Fronzetti Colladon
Gianni Giacomelli
Tejasvita Saran
Francesca Grippa
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Reading global clients' signals
2014
MIT Sloan Management Review
Peter A. Gloor
Gianni Giacomelli
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Citations (12)
Cómo interpretar las señales de los clientes "globales"
2014
Peter A. Gloor
Gianni Giacomelli
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