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Yanzhuang Bai
Yanzhuang Bai
Tianjin University
Service recovery
Service provider
Hospitality
Risk perception
Marketing
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Is there any value in the online reviews of remedial satisfied customers? An empirical study in the hospitality industry
2022
Journal of Retailing and Consumer Services
Yanzhuang Bai
Tingwu Li
Chundong Zheng
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