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Cherrill P. Heaton

University of North Florida

11

Papers

240

Citations

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Papers (7) Sort By

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Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience

2011
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Achieving service excellence : strategies for healthcare

2010
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Citations (9)
Atención al cliente en los servicios de ocio

2001
- Robert C. Ford
- Cherrill P. Heaton
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Citations (2)
Lessons from hospitality that can serve anyone

2001 Organizational Dynamics
- Robert C. Ford
- Cherrill P. Heaton
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Citations (39)
Air ball: Spontaneous large‐group precision chanting

1992 Popular Music and Society
- Cherrill P. Heaton
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Citations (8)
Organization theory : an integrative approach

1988
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Citations (23)
Principles of management : a decision-making approach

1980
- Robert C. Ford
- Cherrill P. Heaton
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Citations (3)