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J.O. Fredericks
J.O. Fredericks
Business
Management
Sociology
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Operations management
2
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22
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WHAT DOES YOUR CUSTOMER REALLY WANT
1998
Quality Progress
J.O. Fredericks
J.M. Salter
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Más allá de la satisfacción del cliente
1996
J.O. Fredericks
J.M. Salter
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