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J Hefferman
J Hefferman
CERN
Information Technology Infrastructure Library
Service management
Engineering
Engineering management
End user
2
Papers
7
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0
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Migration of the CERN IT Data Centre Support System to ServiceNow
2014
R Alvarez Alonso
G Arneodo
O. Barring
E Bonfillou
M Coelho dos Santos
V Dore
V. Lefebure
I. Fedorko
A Grossir
J Hefferman
P. Mendez Lorenzo
M Moller
O Pera Mira
W Salter
F Trevisani
Z. Toteva
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Citations (4)
Service management at CERN with Service-Now
2012
Z. Toteva
R Alvarez Alonso
E Alvarez Granda
M-E Cheimariou
I. Fedorko
J Hefferman
S Lemaitre
D Martin Clavo
P Martinez Pedreira
O Pera Mira
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Citations (3)
1