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장용 ( Yong Zhang )
장용 ( Yong Zhang )
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서비스 청사진과 FMEA의 결합에 의한 인터넷 쇼핑몰 서비스 실패관리
2011
이혜준 ( Hye Jun Lee )
이동일 ( Dong Il Lee )
장용 ( Yong Zhang )
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