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Christos Sarmaniotis

Alexander Technological Educational Institute of Thessaloniki

17

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362

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Adoption of mobile banking services: A comparative analysis of four competing theoretical models

2019 International Journal of Bank Marketing
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Adoption of mobile self-service retail banking technologies

2018 International Journal of Retail & Distribution Management
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Service quality of online transactions: the PayPal case

2018 International Journal of Electronic Marketing and Retailing
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Adoption of mobile self-service retail banking technologies: The role of technology, social, channel and personal factors

2018 International Journal of Retail & Distribution Management
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The Impact of e-CRM Features in Websites on Marketing Communication:Evidence from the 500 Largest Greek Companies

2016
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Online reviews as a feedback mechanism for hotel CRM systems

2015 Anatolia: An International Journal of Tourism and Hospitality Research
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Investigating websites’ e-CRM features in building customer relationships: evidence from Greece

2014 International Journal of Internet Marketing and Advertising
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Factors affecting attitudes towards smart phones: user’s profile and proposed research model

2013 International Journal of Technology Marketing
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Strategic integration of feedback (reputation) mechanism with customer relationship management (CRM) system in the hotel sector

2012
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A successful deployment of an ERP system: A case study of a small Greek company

2011
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