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David E. Bowen

Arizona State University

74

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Elevating the human experience (HX) through service research collaborations: introducing ServCollab

2020 Journal of Service Management
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Lessons for all when service scholarship and management practice come together

2019 Organizational Dynamics
- David E. Bowen
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“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers

2017 Journal of Business Research
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Accelerating employee-related scholarship in service management: Research streams, propositions, and commentaries

2017 Journal of Service Management
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The curious case of interdisciplinary research deficiency: Cause or symptom of what truly ails us?

2017 Journal of Business Research
- Anders Gustafsson
- David E. Bowen
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Reflections on the 2014 Decade Award: Is There Strength in the Construct of HR System Strength?

2016 Academy of Management Review
- Cheri Ostroff
- David E. Bowen
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The changing role of employees in service theory and practice: An interdisciplinary view

2016 Human Resource Management Review
- David E. Bowen
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A Search for Missing Links Specifying the Relationship Between Leader-Member Exchange Differentiation and Service Climate

2016 Journal of Service Research
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Billions of impoverished people deserve to be better served: A call to action for the service research community

2016 Journal of Service Management
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Beyond Customer Service: Renewing Service Research in Management

2015
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