Preferential segmentation in F&B service innovation
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Innovative services in the food and beverage (F&B) industry are key to meeting consumers' preferences. Several current service innovations require consumer involvement. Service-dominant (S-D) logic theory emphasizes the co-creation of services by service providers and consumers. Accordingly, this study explores consumer preferences for F&B service innovations by categorizing preferred service innovations and performing a cluster analysis to compare demographic and restaurant consumption patterns among clusters. We conducted an online consumer survey using convenience sampling (518 valid responses). Consumer preference was highest for "customized services," followed by "epidemic prevention and hygiene measures," and "dining reservation system" at restaurants. The factor analysis of service innovation included six factors: innovative dining, technology-assisted ordering, intelligent cuisine, green dining, home cooking, and smart robots. The three clusters included innovation neutrals, innovation enthusiasts, and traditional consumers.Keywords:
Service Innovation
In the 21st century,the College Library,which wants to accelerate its development,must carry out the service innovation.This article discusses how to realize the service innovation under the new situation from the three aspects,First,service conception innovation;Second,service content innovation;Third,service model innovation.
Service Innovation
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The coming of the network times has brought the unprecedented opportunities and challenges to the information service construction of university libraries,and has changed the service concept of the libraries.The libraries must comply with the need of development of era to have a comprehensive study on service innovation on the basis of traditional service.This paper discusses the related theories about the information service innovation of university libraries,and puts forward some suggestions on the construction of the service innovation system.
Service Innovation
Service catalog
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This paper expounds the service innovation of university library from the concepts of innovation service,contents of innovation service,modes of innovation service,some problems needing attention in service innovation,and present situation of innovation service.
Service Innovation
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This paper holds that the service innovation of university library should be based on the research on the readers.Thus this paper has conducted a detailed analysis of the characteristics of different reader groups,and discussed about the service innovation to meet the needs of different readers.
Service Innovation
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This article analyzes the necessity of the service innovation in university library,expounds the contents and ways of service innovation of university library,and points out several problems needing attention in the service innovation.
Service Innovation
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This article analyzed the service environment,working mode,service mode and the changes of readers' demands in the university library,and put forward reading service innovation should be realized by means of the innovation on service concept,distribution of resource and service content based on the idea of people-oriented.
Service Innovation
Mode (computer interface)
Service desk
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This paper discusses the substantive characteristics of service innovation and the connotations of library's service innovation, and puts forward some models and methods of the service innovation of the library of higher vocational college.
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Due to the librarians' poor quality and outdated software and hardware facilities,university library's service leaves much room for improvement.By introducing the concept of service innovation,this paper analyzes the conditions and dynamic mechanism for carrying out service innovation and argues that service innovation can be achieved by computerizing and institutionalizing library service with individual characteristics.
Service Innovation
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The service aim of readers-centeredness doesn't change,although the mode of library service has been changed from traditional service to knowledge service.The connotation of the innovation for service will be demonstrated by the construction for interactive platform,the integration in culture resources and the extended function of particular service.The construction for innovation of particular service can realize the aim of the interaction between service and readers,the exteriorization of the librarian's knowledge,the value-added service.The innovation of service is the base and the benefit guarantee for the library readers service
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Service Innovation
Service catalog
Value (mathematics)
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The library of the high school at manage the stage and should have the target innovation,the service innovation and role innovation.The library of the high school wants to make use of the oneself advantage,giving the reader the better and higher level knowledge service at the same time,strengthenning characteristic service and the mathematics service.
Service Innovation
Academic library
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