Benchmarking: Roadmap to best practices
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Abstract:
Fierce competition, globalization and the development of new information and communication technologies have constrained organizations to continuously search for and adopt new configurations/practices for survival. Benchmarking is a practical approach, which has proved to be very effective in helping individual companies evaluate their competitive position vis-a-vis other best performers. This paper provides an overview of developments and trends in benchmarking and includes references to various types of benchmarking. It is attempted to provide a simple benchmarking process model for an individual organization by carrying out organized search for best practices. The paper enlists benefits of benchmarking including discussion on select benchmarking success stories. The paper concludes that benchmarking is a powerful approach for bringing improvements in any organizational area and transforming it into a world-class organization.Keywords:
Benchmarking
Best practice
World class
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Currently there are many best practice frameworks. Some of them are focused on project management, some on service management and some are trying to cover few topics at once. This leads to confusion among the organizations when they try to select the best fit for their needs.The purpose of this paper is to make a practical comparative analysis of several IT Service Management best practice frameworks. The analysis will be based on three management levels which can be found in many organizations. This simple comparison model can be applied to any organization without additional investment.
IT service management
Confusion
Best practice
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