LibQUAL+® (Library Quality), ProSeBiCA (Development of New Library Services by Means of Conjoint Analysis), and CAPM (Comprehensive Access to Printed Materials)
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Purpose – The work described in this paper aims to reflect the natural evolution of longstanding dialogue between the Association of Research Libraries (ARL), Johns Hopkins University (JHU), and Bielefeld University.Design/ methodology/approach – This study looks at how each institution has combined library and assessment expertise and developed evaluation methodologies that emphasize different, but interrelated aspects of library services.Findings – The resulting tools may be viewed as an integrated decision support system (DSS) that can offer librarians and library administrators a comprehensive framework for choosing appropriate tools, methodologies, and resources for evaluation of both existing and future library services.Originality/value – This paper provides an excellent introduction and overview for practitioners new to the topics described.Cite
Reviewed by: Digital Library Use: Social Practice in Design and Evaluation Karla Hahn Digital Library Use: Social Practice in Design and Evaluation, eds. Ann Peterson Bishop, Nancy A. Van House, and Barbara P. Buttenfield. Cambridge, MA: The MIT Press, 2003. 3411 p. $40.00(ISBN 0-262-02544-2) Lest the reader be confused, this book is less about current use of digital libraries and much more about current theory and practice in the design of digital libraries. The contributors largely share a common perspective that design is most appropriately motivated by some consideration of social systems, social practice, or, in more common parlance, work environments. In many cases discussed within the volume, potential users' practices, needs, and activities are used as the foundation for various design approaches or for analysis of the success of existing digital libraries. As several chapter authors themselves note, this approach is quite different from classic user studies or usability studies in the tradition of computer interface design. As with any edited volume, the chapters vary in focus, approach, significance, and quality. However, the contributors represent a significant cross section of the researchers active in the field of digital library design today. Consequently, this work provides a sense of the state of the art of socially grounded digital library research, as well as introductions to many of the most influential of the early digital library projects. One of the strengths of this work is that, in many cases, the contributors provide an engaging combination of theory and description of one or more digital library projects in which the author has participated. The conscious emphasis on socio-technical approaches, where social context is given equal weight to technological considerations, is usually enhanced by the connection with specific digital library contexts. The chapters generally emphasize the complexity of the environments shaping digital libraries and the frequently immature state of knowledge in this arena. [End Page 538] Several common threads weave across various chapters, lending further unity to the work. For instance the conundrum of defining the term digital library is discussed repeatedly. While the definition applied in various chapters is eclectic, the variability the reader confronts highlights the complexities presented by these evolving information systems. The importance of boundaries, their nature in digital libraries, and the effects of digital libraries on boundaries within users' work systems emerge as other recurrent themes. While the concept of boundaries is the main topic of the chapter by Catherine C. Marshall, Nancy A. Van House presents some very cogent observations on boundary issues, and several other chapters touch on this theme as well (David M. Levy; Susan Leigh Star, Geoffrey C. Bowker, and Laura J. Neumann; and Ann Peterson Bishop, Bharat Mehra, Imani Bazzell, and Cynthia Smith). Various content issues recur, as well. Christine Borgman emphasizes the importance of content; Gary Marchionini, Catherine Plaisant, and Anita Komlodi explore the relation between content and use; and Van House considers users' concerns with regard to trust in content. Levy challenges our traditional understanding of documents, while Clifford Lynch challenges many researchers' assumption about the directness of the relationship between content and users. To my mind, the most thought-provoking chapter in the book is Lynch's discussion of how what he labels "the real world" collides with models and theory derived from the small test-bed types of projects researchers typically study. "Real world" digital libraries tend to be developed as commercial information services aimed at lucrative markets among professions or disciplines (think Lexis or Westlaw) as extensions of traditional libraries (such as research or academic libraries) or as politically shaped projects, such as the work of the National Library of Medicine or ERIC (at the national level) or various state-level projects, such as Ohiolink, the California Digital Library, or SAILOR (in Maryland). The value of socially grounded design lies, in part, in its systems-based understanding of use. As Lynch rightly observes, the systems considered in test-bed types of projects are still significantly constrained in their simplifications and lack of consideration of such realities as the need for viable business models or issues of governance and control of the design and development process. For "real-world" digital libraries, institutional needs...
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A brief review the development process of university library assessment system.Most university libraries focus more on book-storing,neglecting the practical application.They have no specific assessment indicators for digital resources,and the mechanisms to evaluate and assess the service level and service quality are also poor.Based on these problems,the present article offers the basic principles of constructing university library assessment systems,and three solutions to the above existing problems.
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© 2016 selection and editorial material, Vian Ahmed, Alex Opoku and Zeeshan Aziz; individual chapters, the contributors. All rights reserved. The choice of appropriate research methodology is one of the most difficult and confusing decisions for most researchers. The type of research will dictate the right research methodologies that should underpin the research and data-collection methods to be used. Regardless of the method or methodology adopted for the study, the data-collection techniques employed must be suitable and capable of meeting the objectives of the study. Moreover, it is important that the technique used to collect data is adequate to provide the information required to accomplish the overall goals of the study. This chapter builds on Chapter 2 to discuss the available research methodologies and the basis of selecting the most suitable. The chapter presents a review of relevant current literature on the choice of appropriate research methodology, sampling procedures and data-collection techniques. It highlights the strengths and weaknesses of each type of research methodology: qualitative, quantitative and mixed methods.
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"A Review of: “Digital Library Use: Social Practice in Design and Evaluation”." The Information Society, 21(5), pp. 397–398
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Library service quality means the suitability of library information services.This paper briefly introduces the progress of the research on the service quality management,makes the statistical analysis on the papers about the research on the application of the tools for service quality evaluation and on library quality management system published in the period of 1998—2008,and based on this,draws a conclusion that the research on the differences of our country's library service quality is relatively weak.
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In this article,a new information system is designed based on B/S framework,it can meet the needs of management for students’ comprehensive assessment in Lincang Teacher's College.In addition,the author analyzes the development,it provides new theories and framework for the new information system.
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This paper reviews the trend and need of library in university.In addition,It discusses principle of design for informative construction and offers an applied project of informative construction in library of university.
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