Getting insights from the voices of customers: Conversation mining at a contact center
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Center (category theory)
Conversation is an important means of social communication. People should observe the principles of conversation and learn some of the skills of it. The American linguist H. Paul Grice has summed up “four principles” in conversation. To hold a successful conversation all the participants should be well-prepared to give resources to others while they receive the resources others have given.
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Turn-Taking
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Conversation Analysis
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Conversation repair is one of the studies of conversation analysis,and is the process in which speakers find and correct the mistakes or improper expression in conversation.It plays an important role in conversation and language learning.This paper has analyzed the structure,position and means of conversation and explored the importance of conversation repair.
Conversation Analysis
Expression (computer science)
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The purpose of this study was to obtain suggestions for teaching in a classroom in order to achieve a sufficient conversation by discussion and we explored what kind of characteristics we could observe in conversation that we could observe a deep discussion in terms of contents. For the analysis, we focused on the differences in speaking through dialogue and co-operative conversation.
As a result, we could observe a common point that pairs with a deep discussion have a higher frequency of co-operative conversation and based on the conversation example, we could observe a scene in which they enhanced recognition that they had same opinions each other by speaking through co-operative conversation while discussion. Furthermore, for a pair who had a different opinion at the beginning of discussion, it was shown that they acknowledged ideas from the partner by speaking through co-operative conversation, clarified their ideas by speaking through dialogue, and compromised with the conversation partner.
As a result of this study, we can assume that participants in conversation can have a sense of security against the other speaker and speak with open mind by enhancing consensus or accepting different opinions from the partner by speaking through co-operative conversation as well as clarifying mutual opinions by speaking through dialogue, which contributes to a deep discussion in terms of contents.
Conversation Analysis
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The purpose of this study was to obtain suggestions for teaching in a classroom in order to achieve a sufficient conversation by discussion and we explored what kind of characteristics we could observe in conversation that we could observe a deep discussion in terms of contents. For the analysis, we focused on the differences in speaking through dialogue and co-operative conversation. As a result, we could observe a common point that pairs with a deep discussion have a higher frequency of co-operative conversation and based on the conversation example, we could observe a scene in which they enhanced recognition that they had same opinions each other by speaking through co-operative conversation while discussion. Furthermore, for a pair who had a different opinion at the beginning of discussion, it was shown that they acknowledged ideas from the partner by speaking through co-operative conversation, clarified their ideas by speaking through dialogue, and compromised with the conversation partner. As a result of this study, we can assume that participants in conversation can have a sense of security against the other speaker and speak with open mind by enhancing consensus or accepting different opinions from the partner by speaking through co-operative conversation as well as clarifying mutual opinions by speaking through dialogue, which contributes to a deep discussion in terms of contents.
Conversation Analysis
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In this study, ease of talking is compared in three conversation forms: face-to-face conversation (direct conversation) and conversation with a robot that is tele-operated from the same room and different room (semi-indirect and indirect conversation, respectively). As a result, it was found that the silent time, which indicates how long the participants make an interlocutor wait until a response is given, in both semi-indirect and indirect conversation exceeds that in direct conversation. Additionally, the silent time in direct conversation after semi-indirect conversation exceeds that after direct conversation. The results indicate that a robot tele-operated from different rooms as well as from the same room can provide partners with time to think of the words uttered by them. Moreover, the results indicate that these effects are sustained in direct conversation following a conversation with a robot that is operated from the same room. These results indicate the potential of constructing a system of conversation via a robot that can be used in easier counseling for clients who experience difficulties in directly communicating with a counselor.
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The objective of this article is to inform and formulate the structure of Karonese conversation on the funeral. These data of research were collected by recording the conversation in Karonese funeral and were analyzed based on the Systemic Functional Linguistics theory. Based on the result of research, it was found that the occurring conversation was caused by the influence of Karonese culture in which the speaker could interact by projecting him/herself as the dead person. Therefore, there were three kinds of conversation structures; they were the conversation structure occurring universally, the conversation structure of development, which was the development from universal conversation structure and unusual conversation structure, which was the conversation structure that was not same with universal conversation structure.
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Abstract The aim of writing this paper is to describe teaching speaking by using short conversation. Through short conversation, the people can express their ideas to their orally. So from various kinds of materials that can be used in teaching speaking, short conversation is the interesting materials to encourage students to speak. The students can exchange their ideas when they do short conversation, and it can make the students creative to be able to speak. The teacher is suggested to consider using short conversation in teaching speaking Key word: Teaching, Speaking, Short Conversation
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Content (measure theory)
Presentation (obstetrics)
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