Struggles and opportunities at the platform interface: tenants’ experiences of navigating shared room housing using digital platforms in Sydney

Digital platforms have shaped the ways of navigating and occupying shared housing properties in the private rental market. Online platforms reconfigure the geography of housing searches and allow potential tenants to identify and enquire about shared properties while transcending local and national boundaries. Urban scholarship has viewed these platforms as real-time, fine-grained, big datasets for investigating housing markets. However, limited attention has been given to tenants’ experiences of using online platforms, and the extent to which these platforms facilitate access to housing. Drawing on interviews with tenants [n = 35] in Sydney, this paper explores tenants’ experiences of searching, negotiating and securing shared room housing advertised on digital platforms. The findings highlight that shared housing digital platforms operate on the logic of peer-to-peer interaction between landlords and tenants via user-generated listings. These platforms allow tenants to compare rental prices, locations and characteristics of shared properties through ‘computerised algorithms’. Shared housing tenants, nonetheless, face a series of challenges, especially related to misrepresentation of property conditions, fake profile identity of advertisers, upward pressure on rental prices and high competition for listed properties, all of which influence their housing search and living experiences. Digital platforms emerge as complex socio-technical assemblages that are difficult to regulate as city authorities struggle to formulate effective mechanisms to govern technology-led social change. The paper provides valuable insights into housing informality and tenant exploitation at the platform interface and calls for platform governance.