Defining information systems success in Canada

Purpose – The aim of this research is to focus on information system success (IS success) in a multi‐cultural environment. The main objective of this paper is to explore how IS success is defined and perceived by people in Canadian national culture.Design/methodology/approach – This paper presents the partial findings of a doctoral thesis. The research case is a multibillion‐dollar multinational organization that decided to standardize an ERP system in its worldwide subsidiaries. Groups of managers in Canada were interviewed.Findings – The results develop new categories of IS success.Practical implications – The study has many implications for both academic and practice communities. The results are especially important to multinational organizations that standardize IS in different cultures, including Canada.Originality/value – This paper can be a starting point of a research program in the field of information systems.