Investigative Interviewing: The Conversation Management Approach

1. Criminal Investigation and Investigative Interviewing 2. Remembering and Forgetting Offence-related Experience 3. Conversation: The Basics 4. Telling and Listening: Disclosing and Making Sense of Disclosed Detail 5. RESPONSE: Mindful Behaviours for Relationship Building 6. Managing Information 7. Active Listening, Observing and Assessing 8. Right Person, Right Place, Right Time, Right Question 9. The Right Manner of Questioning 10. Assisting Remembrance of Offence-related Detail 11. Responding to Inappropriate or Disruptive Behaviour and to Resistance 12. Interviewing the Witness: Key Considerations 13. Interviewing the Developmentally Disadvantaged Witness: Key Considerations 14. Interviewing the Developmentally Disadvantaged Witness: Orientation and Assesment (O&A) Interviewing and Investigative Interviewing 15. Interviewing the Suspect: Key Considerations 16. Interviewing the Suspect Who Exercises the Right to Remain Silent Without Handing in a Defence Statement 17. Interviewing the Suspect Who Answers Questions 18. Interviewing the Suspect Who Produces a Prepared Statement