Business Process Support in the Context of Records Management

For an organization to achieve benefits from records management, it needs to include several practices such as the implementation of a records management system in alignment with the organization's reality and business processes. The focus of this work is on framing records management in business process management by identifying the role that records management plays in business. This research is applied in the replacement of a records management system workflow module. This research proposes the replacement of the workflow module by a flexible and open source solution, composed by an enterprise service bus and two workflow engines, accessed through a single API. The solution proves to be a flexible and scalable solution to the workflow module and that can even be used by more systems than records management systems. The implementation of records management in organizations is analysed, including the alignment between business processes, records management and workflows. This research shows that records management acts as an essential component to business that supports business processes and all the phases of their management, allowing for improvement regarding the storage, management and monitoring of records while also optimizing the execution of business activities.