Designing an Educational Chatbot: A Case Study of CikguAIBot

This research aims to design a chatbot application to teach Artificial Intelligent (AI) in Malay language. CikguAIBot offers learners the possibility to learn and interact with an agent without the need for a teacher to be around. The development of CikguAIBot is based on the RAD model with the involvement of a number of experts and real users. The main focus of this paper is on the contents and flow design of the chatbot so that the objectives of the chatbot are achieved. Results from the expert review sessions were reported and a detailed evaluation strategy with the students is also included although the evaluation session is in the future plan. This research is expected to foster the usage of chatbot technology in supporting successful learning in Malaysia’s education system.