Third tier complaints handlers for human services and justice

In June 2015, the International Ombudsman Institute published an interview with Peter Tyndall, who is currently Ombudsman and Information Commissioner for the Republic of Ireland. Before his appointment in 2013, he was Ombudsman for Wales for five years. He also served for two years as chair of the British and Irish Ombudsman Association, and is a member of the World and European Boards of the International Ombudsman Institute. In this interview, he argued that the adoption of privatisation over the last three decades has threatened citizens' rights to scrutinise and seek redress from public services. Privatisation, he claimed, has had this effect because it removes those services from the jurisdiction of the ombudsman, which provides independent, rigorous oversight, complaint handling and investigation.