ICT as the Path Beyond Bureaucracy?: The Use of ICT by Ignorance of the Citizens

The article is trying to understand the reasons for the poor implementation of e-state tools as the principle of overcoming the bureaucratic processes. In this manner it follows the question of motivation which is further supplemented by survey results from Slovenia, showing general lack of motivation measured through the ignorance of technology potentials as well as of existing threats. The main argument of the article is, that lack of motivation will block any reform attempts by creating a negative human environment.