Smart Banking in Financial Transactions of Migrants: A Study on the In-Migrants of the Gajapati District of Odisha

The purpose of this chapter is to unfold the impact of smart banking on financial transactions of migrants. In fact, the basic objective of the study is to ascertain whether smart banking has made the life of migrants, particularly pertaining to financial transactions, better off. The scope of this study is confined to in-migrants of the Gajapati district of Odisha, India. Mixed methods research is followed for the study. While quantitative data are collected from 50 in-migrants of the district through a structured questionnaire, qualitative data have been collected through in-depth interviews conducted among selected cases with peculiar experience, both positive and negative, on smart banking and focus group discussion among ten experts from the domain of banking, technology in-built in banking and contemporary research. Findings from quantitative data have been substantiated by the qualitative data.