Improving Organizational Citizenship Behavior based on Flow Experience

Building on previous research on Organizational Citizenship Behavior (OCB) and its influence on the performance of SMEs, this article intends to expand the investigation area to the concept of Flow and its relationship with OCB. In this paper we performed an analysis of the two theoretical constructs, we highlighted similarities and complementarities and we formulated arguments supporting the need to implement strategies that promote a state of flow. Our study points out that through these strategies, employees are encouraged to perform an extra role, beyond their formal duties, which generates an increase of OCB and favorable conditions for sustainable development.