A Journey of Digital Innovation and Transformation: The Case of Hilti

The Hilti Corporation sets an example how to leverage digital innovation. Hilti has come a long way since its founder, Martin Hilti, envisioned in 1951 the importance of global information systems in facilitating global business. Hilti has made two attempts to harmonize process and data, and since 2006 has successfully run on a single-instance SAP® solution, handling 200,000 customer contacts every day. Since then, the company has undertaken multiple enterprise-wide initiatives to benefit from globally available data and systems, to become more consistent in running day-to-day operations, and to make it possible to realize innovation opportunities that the digital world presents.