WHEN A GOOD FIT DOESN'T ALWAYS SUCCEED: EXPLORING TELEHEALTH IMPLEMENTATIONS IN THREE NURSING HOMES

Video conferencing and related technologies are exploding in popularity as a means to communicate over long distances. Is this a viable way to receive medical treatment? We follow a top administrator of a company that owns many nursing homes, as she explores telehealth implementations in a pilot study in some of the nursing homes. We focus on three nursing homes, across multiple initiatives, and report their mixed success. What are the key differences among the initiatives that lead to success or failure?