Quality Improvement for Product Body 2-1 at PT. X

Customer satisfaction is an important indicator for companies to improve the quality of products or services. And if the customer feels satisfied it will automatically increase sales so that it also impacts on the company profits.PT Y is one of the customers who are not satisfied with the product produced PT X, because based on data from January to December 2018, the average monthly defect is 2.34 % whereas the company target is 0.2 %.Therefore in this research it is necessary to minimize the level of defects with the Six Sigma. With five stage, Define, Measure, Analyse, Improve and Control. The proposed improvement provided are installing pins on the stopper, making checklist form of dies check, updating the SOP on the bending process, the results Defect per Million Opportunities (DPMO) before implementing is 19.268 after implementing is 18.229 or decrease (5.3 %) and Sigma level before implementing is 3.57, after implementing is 3.59 increase (0.5 %)