Communications-imposed pilot workload - A comparison of sixteen estimation techniques

Sixteen potential metrics of mental workload were investigated in regard to their relative sensitivity to communications load and their differential intrusion on primary task performance. A moving-base flight simulator was used to present three cross-country flights to each of 30 subject pilots, each flight varying only in the difficulty of the inherent communications requirements. With the exception of the rating scale measures, which were obtained immediately post-flight, all measures were taken over a seven minute segment of the flight task. The results indicated that both the Modified Cooper-Harper and the workload Multi-descriptor rating scales were reliably sensitive to changes in communications load. Also, the secondary task measure of time estimation and the physiological measure of pupil diameter yielded sensitivity. As expected, those primary task measures which were direct measures of communicative performance were also sensitive to load, while aircraft control primary task measures were not, attesting to the task-specificity of such measures. Finally, the intrusion analysis revealed no differential interference between workload measures.