Establishment of Quality of Work-Life Program : A Case Study

The Quality of Work-Life Program is one of the interventions in organizational change and development that concerns to the employee's welfare, personal happiness and subjective wellbeing. By increasing the dignity and well-being of all members in the organization, it is expected that the productivity and performance will be ultimately increased. The constructs used are from the European Foundation for the Improvement of Living and Working Condition (EWON, 2002) which aspects are namely health and well-being, job security, job satisfaction, competency development, and work and non-work life balance. This research used action research design that lasted for around 3 years. A series of programs are designed in line with the objective of improving the Quality of Work-Life in a company. In the first year, cluster mapping activities were conducted as the base line data of the organization and the design of the Quality of Work-Life program. In the second and third years there were several interventions based on the organizational development and change management concept. With the establishment and reformation of various systems, such as the career path system, remuneration system, talent management, EAP formation, and several trainings such as coaching and counseling training for supervisors and managers, designing the leadership training modules, assertiveness and time management training etc, it is expected that the management and all members of the organization are ready to apply and maintain Quality of work life within the organization.