MANAGEMENT OF HUMAN RESOURCES

This paper deals with emotional and physical abuse by co-workers or subordinates, as well as negative effects it might have on the personnel and the company performance. We also want to emphasise the role of management in its eliminating and suppressing. The first part explains the terms and the ideas of management and mobbing, including the functions and different levels of management, as well as different kinds of mobbing. The second part deals with the impact mobbing has on workers and business activities, the responsibility of management on suppressing physical and psychical abuse at workplace as well as creating positive working environment. abuse, and one in five in Serbia. There are some differences between countries in the world regarding reported cases of mobbing as a result of cultural differences. These alarming figures indicate the need for greater involvement of all in solving this problem. We believe that it is necessary to pass laws at the state level that will clearly regulate problems of this nature, as well as certain sanctions that will punish persons who abuse others. In addition to complying with legal requirements, company management must be actively involved in ensuring working conditions that will ensure employee satisfaction and safety. The human resources philosophy according to which people are the main strategic and competitive advantage of the company and as such must have adequate working conditions, should prevail.