MTMC's Approach to Reengineering DoD's Personal Property Business Process.

Abstract : The Military Traffic Management Command (MTMC), in its capacity as the Department of Defense's (DoD's) traffic manager, has responsibility for personal property program policy development and implementation, as well as for the program's operational oversight A variety of program shortcomings, heretofore unsuccessful attempts to change deficient program elements, increasing budget and resource austerity, and widespread DoD emphasis on adapting commercial business practices to its logistics programs, prompted MTMC to introduce an aggressive personal property reengineering effort. MTMC's reengineering objectives include adoption of proven, commonly applied commercial business practice's, such as high quality service, member-influenced performance evaluation, carrier loss and damage claims settlement directly with members, and long-term contracts or agreements with as few carriers as necessary. LMI supported the ongoing reengineering effort with traffic pattern, market share, and loss and damage valuation analyses; industry business practice surveys; and documentation of the evolving concept. This report describes the business practices tentatively selected by MTMC for a reengineered personal property program. Testing and implementation of those practices are scheduled to occur during 1996 and 1997.