Wprowadzenie do QA i TQM w odniesieniu do instytucji biblioteczno-informacyjnych = An Introduction into Quality Assurance and Total Quality Management with reference to library and information institutions

The author presents different systems using quality as common denominator in the process of managing libraries and information centres. The author compares ideas, methods and tools commonly used in Total Quality Management, ISO standardisation and Quality Assurance. The text is illustrated with pictures depicting the process of implementation of these ideas in Polish and foreign agencies. The author also presents various interactions of above-mentioned systems. She encourages further efforts in searching for more effective solutions to the challenging quest for quality.