Infrastructure Damage Reporting System with Location Awareness

Complaints reported by the public about faulty or damaged infrastructure are important information for the management and maintenance team. Nonetheless, existing system to manage the complaint reports often has the problem of insufficient and ambiguous description about the reported infrastructure which resulting difficulties for the management to take action. The troublesome process of filing a complaint report could have reduced the willingness of public to make a report. Therefore, this paper is to introduce solution to the situation through an infrastructure damage complaining system with location awareness and photo capturing capabilities. The proposed system has been developed and thus the purpose of this paper is to introduce the system from the perspective of system design and architecture and to discuss the practical implications of the system. The proposed system provides an instant and convenient approach for the public to file a complaint report about damaged or faulty infrastructure. The public only need to take a photo with their mobile device and the system will automatically embed the coordination of the facility into the photo with geo-tagging technique. The simplified process of filing a complaint report may encourage the public to be more willing to collaborate with management. The visual information in the photo and location of the facility provide useful for the management team to accurately assess the severity of the damage thus to be able take informed action. As the outcome, the proposed system helps to achieve more effective and efficient management of public infrastructure.