The impact of national culture on the meaning of information system success at the user level

Purpose – The purpose of this paper is to understand how people from different national cultures; France, Canada and Germany, define and perceive information systems success.Design/methodology/approach – This is exploratory research that used a grounded theory approach to analyze qualitative data that were collected using an open interview data collection technique. Grounded theory helps to develop new concepts and new theory.Findings – The findings confirm the divergence thesis. The authors found that people from different national cultures define information systems differently. The authors developed models that groups information systems success as they are defined in France, Canada and Germany.Research limitations/implications – There are many limitations in this research. First, the findings concern only one single multinational organization. The authors' aim was analytical and not statistical generalization. Second, although the number of respondents was sufficient to develop a partial theory, the a...