The seldom heard-- Using evidence to inform patient feedback programmes

“Until recent years many patients have been excluded from research and from service initiatives aimed at understanding and/or improving patients’ experiences of care. Often those that go unheard are termed the “minority” and /or “hard to reach”.” What does one do while visiting New Zealand on holiday? Well present a seminar at Auckland DHB and the School of Nursing, University of Auckland of course! While visiting in July I shared some of the patient experience research that I lead in my shared position between a large health provider (NHS Tayside) in the north east of Scotland and the Centre for Person-centred Practice Research, Queen Margaret University, Edinburgh.