Professional Apology: Dilemma or Opportunity?

Society uses the apology, an expression of remorse, as a means to address wrongs. The legal system may view the apology as an admission against personal interest, and as a result, some states' legislation now limits the admission of an apology in determining guilt. Ethically, the apology may be a necessary tool to reestablish a relationship. The action of an apology involves not only legal and ethical issues, but also the practical issue of effective delivery. This article explores issues surrounding the apology in the current pharmacy practice and legal environment.