Work and Psychological Suffering: A Case Study on Customer Service Employees at an Electrical Services Company

This chapter communicates some results of an ongoing research project. The study presented here was conducted in an energy company of the city of Rosario, Santa Fe, Argentina, with the employees in the customer service area. It is considered of great importance to analyze the effects that working in customer service has on this sector’s employees, who must meet the demands of users and, not infrequently, must deal with customers’ annoyance with regard to the service or the costs.