Heidegger's Phenomenology still a "Preferred Research Approach" for User-Driven Research? The Case of Cultural Organizations

The phenomenology of Heidegger is still underrepresented in IS research. Therefore, the goal of this paper is to highlight the potential contributions of Heidegger’s phenomenology for IS research, particularly for the analysis of IT dedicated to users needs. We suggest two complementary research perspectives with a set of questions for each: they are visitor expectations and e-Heritage Systems opportunities. The case of cultural organizations is used to illustrate these two research perspectives and the application of the phenomenological principles. It appears that Heidegger’s phenomenology could become a “preferred research approach for user-driven research.”