Implementación de un sistema de gestión de costos de la calidad. Caso VÉRTICE

The management of quality costs in each of the processes of an organization encourages continuous improvement and establishes an order of priority for decision-making. Immersed in the pursuit of continuous improvement company Design and Engineering Services of Holguin is VERTICE, yet it lacks a management system for quality costs. This is why it is defined as a research objective the need to develop a methodology for implementing a cost management system of quality with a focus on processes. To fulfill the goal set theoretical, empirical and statistical methods were used. It was possible to design and validate a methodology that combines the process approach, and management system; and its application in VERTICE showed that this organization is located in an area of perfectionism.