HUMAN SYSTEM AUDIT (HSA) FOR THE ANALYSIS OF HUMAN BEHAVIOUR IN ORGANIZATIONS 1

This paper presents a description of Human System Audit (HSA), as an integrated proposal for the assessment of intangibles, for quality assessment in excellence models and, in general, for diagnosis and intervention in the human system in organizations, as well as for research on organizational human behaviour. The HSA consists of a theoretical model, a battery of instruments, and a system for management control. The article also describes some applications of HSA to human resource