Chapter 11 UX Patterns

You know a bad software experience when you use one. Whether you’re instructed to call Customer Service just to retrieve your password or the functions you need to use just never seem to be located in the places you expect, bad experiences can turn your users away in a heartbeat. And good examples of bad user experience (UX) are everywhere. This chapter goes beyond just looking at the code and explores how you should think about creating great user experiences on the Web. The key to designing great software experiences is to constantly play the role of a typical user and, most importantly, to trust your gut. Common sense always prevails in great UX, and the following concepts will help to implement it in your interface.