Holistic Electronic Government Services Integration Model: From Theory to Practice

The systematic, comparative analysis of the models of electronic government services carried out in the scientific work and the assessment of opportunities of their application in the self-government level makes the topic a novelty. With the help of the method of comparative analysis the models of electronic government services have been assessed and there has been distinguished the total of six. Two of them being the main common models of electronic government services have the features that enable the development of new models of electronic government services that are more targeted at changes taking place in public needs and inside organizational processes signifying the originality. The aim of this work is to develop a Holistic Electronic Government Services Integration Model which could ensure the efficient integration of electronic government services in the local self-government level. The scientific work analyzes the improvement opportunities of the models of electronic government services and their application alternatives in Lithuanian municipalities. In order to evaluate implementation of “Holistic Electronic Government Services Integration Model”, four empirical studies have been conducted, which show the possibility of this model application. The newly developed model of electronic government services that has been designed basing on the principle of integrating online expert consultation is primarily targeted at improvement of inside processes’ changes of an organization. Practicing the application of that model in the local self-government level starting with improvement of inside processes of an organization should help adapt more accurately and efficiently to the changing needs of the society while providing electronic government services, thus establishing a higher public value. The practical novelty of work is reflected not only through the integration opportunities’ assessment of the principle of online expert consultation services into the theoretical models of electronic government services that have already been developed by the scientists, but also on the basis of this principle there has been created a “Holistic Electronic Government Services Integration Model” in accordance with “E-Diamond” model basis and its practical application realization with the design of “The project of implementing the principle of online expert consultation on the model of electronic government services” for the future investigations.