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An Empirical Study on the Effects of Store-IT Management Service Quality on Continuous Intention
An Empirical Study on the Effects of Store-IT Management Service Quality on Continuous Intention
2016
Byung-Sung Han
Yong Jun An
Kyeong Seok Han
Keywords:
Information technology management
Service level objective
Service level requirement
Service quality
Marketing
Customer satisfaction
Service delivery framework
Service guarantee
Business
Customer Service Assurance
Knowledge management
Correction
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